Returns Policy, Refunds, Faulty Items
Yes you can! We accept returns on all sale items excluding earrings (for strict hygiene reasons), gift cards & gift packaging. Our earrings are non-refundable for strict hygiene reasons that we adhere to for the safety of our customers. We accept ret
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), gift cards & gift packaging. All returns can be quickly submitted via our returns portal here D. Louise Returns
Please note: postage for returning unwanted items is not prepaid, if you have received an incorrect or faulty item please get in touch before returning your parcel. If you change your mind you can return your item for a refund or exchange within 30 d
If you have received your order but something is damaged or incorrect, please email us at [email protected] as soon as possible with your order number, and a photo of the issue, our team will send out a replacement for you right away. If your D. Lou
We’ve extended our returns policy for the festive season, all online orders placed between 16th November - 24th December can be returned or exchanged up until 24th January, excluding earrings + gift cards. For purchases made from 25 December onwards,