Returns Policy, Refunds, Faulty Items
If you change your mind you can return your item for a refund or exchange within 30 days of purchase, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging. All returns can be quickly submitted v
If you change your mind you can return your item for a refund or exchange within 30 days of purchase, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging. All returns can be quickly submitted v
Please note: postage for returning unwanted items is not prepaid, if you have received an incorrect or faulty item please get in touch before returning your parcel. If you change your mind you can return your item for a refund or exchange within 30 d
If you have received your order but something is damaged or incorrect, please email us at [email protected] as soon as possible with your order number, and a photo of the issue, our team resolve this for you right away. If your D. Louise gift box ha
We’ve extended our returns policy for the festive season, all online orders placed between 4th December - 24th December can be returned or exchanged up until 22nd January, excluding earrings, personalised or engraved items, gift packaging + gift card