ShippingUpdated 4 months ago

Where do you ship?

We ship worldwide! Please select your destination country at checkout to find your delivery options.

How long does shipping take?

All UK orders placed between Monday - Friday, before 7pm (GMT), will be shipped out the same day! All non-UK orders will be sent out the next working day. During local national holiday periods and sales delivery times may change. Courier delays may also affect delivery times. We will endeavour to keep you updated on any issues we are made aware of.

Do I need to sign for my parcel?

Our UK delivery methods do not mandate a signature upon receipt. Instead, our couriers utilise various methods based on the courier service and delivery area. They may capture a proof of delivery photo or record the precise GPS location of the delivery for reference purposes.

I am missing an item from my order. Can you help?

If an item is missing from your order, email us right away at [email protected] with your order number and a photo of the parcel you have received, please include the shipping label in the image.

We will quickly check with our team/ CCTV to see if we can locate the item, or if we think it's been lost/ damaged whilst in transit so we can resolve the issue as quickly as possible.

Order returned to sender

If your order has been returned to sender, please get in touch with your order number along with an alternative delivery address, and we will re-dispatch your order as soon as we have received it. Please note depending on the circumstance, you may have to pay an additional shipment fee.  

I have received a defective item

If you have received your order but something is damaged or incorrect, please email us at [email protected] as soon as possible with your order number, and a photo of the issue, our team will send out a replacement for you right away.
If your D. Louise gift box has in any way been damaged in transit, please reach out to our team and we will re-dispatch new packaging for you right away.