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Information about ordering, policies, Gift Cards and discounts.
As soon as your order is ready to ship, we will send you an email containing tracking information, however you can check the status of your order at any time by logging into your D.LOUISE account and selecting 'My Orders'. If you don't already have a
D.LOUISE reserves the right to cancel any contract in the event of evident errors or inaccuracies concerning the products listed on our website. If we identify an error or inaccuracy in the advertised price of the goods you have ordered, we will prom
Do you offer Gift Cards?Yes, we do! Please click here to take you to our Gift Cards. After you have completed your purchase, this will be sent to you via email which will contain a code. You can forward this email on to the gift recipient if this is
How do I use a discount code?To apply a discount code, please type the relevant discount code in the discount code bar at checkout. We regularly have a '3 for 2' sale running on our website with code 'SHINE'. To use this discount, please add at least
We're so sorry to hear there is an issue with your order! Please pop a message to [email protected] with your order number, and our customer service team will be happy to get that all sorted for you.