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Please complete our contact form or email us at info@dlouise.co.uk. Make sure to include your order number and photo evidence if applicable.

Our team is available Monday to Friday and always aims to get back to you within 48 hours.

D. Louise

<h3 id="can-i-make-changes-to-my-order"><strong>Can I make changes to my order?</strong></h3><p><span style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are sadly not able to make changes to your order once it has been placed. Please ensure that all information provided is correct at checkout. &#xA0;</span></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Can I cancel my order?</strong></h3><p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are sadly not able to cancel &#xA0;your order once it has been placed. Please ensure that all information provided is correct at checkout. &#xA0;</span></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">I&apos;ve entered my shipping address wrong, can I change it?</strong></h3><p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are sadly not able to make changes to your order once it has been placed. Please ensure that all information provided is correct at checkout.&#xA0;</span><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that we are not liable for any parcels with an incorrect shipping address.</span></strong></p><p style="margin-left: 40px; line-height: 1;"><br></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Can I re-direct my order?</strong></h3><p><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are unable to re-direct orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order.&#xA0;</span></strong></p>

Changes & cancellationsUpdated 8 months ago

Can I make changes to my order?

Can I cancel my order?

I've entered my shipping address wrong, can I change it?

Can I re-direct my order?