Still need help? We would love to hear from you!

Please click the arrow next to 'contact us' to fill in our contact form, making sure to include your order number and photo evidence if applicable. 

Alternatively you can message us on Whatsapp; +44 7938165308

D. Louise

<p><span style="font-size: 14px; font-family: Merriweather;">D Louise reserves the right to cancel any contract in the event of evident errors or inaccuracies concerning the products listed on our website. If we identify an error or inaccuracy in the advertised price of the goods you have ordered, we will promptly notify you via email to inform you of the cancellation of those items from your order.</span></p><h3 id="can-i-make-changes-to-my-order"><strong>Can I make changes to my order?</strong></h3><p><span style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are sadly not able to make changes to your order once it has been placed. Please ensure that all information provided is correct at checkout. &#xA0;</span></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Can I cancel my order?</strong></h3><p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are sadly not able to cancel &#xA0;your order once it has been placed. Please ensure that all information provided is correct at checkout. &#xA0;</span></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">I&apos;ve entered my shipping address wrong, can I change it?</strong></h3><p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are sadly not able to make changes to your order once it has been placed. Please ensure that all information provided is correct at checkout.&#xA0;</span><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that we are not liable for any parcels with an incorrect shipping address.</span></strong></p><p style="margin-left: 40px; line-height: 1;"><br></p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Can I re-direct my order?</strong></h3><p><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Merriweather; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are unable to re-direct orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order.&#xA0;</span></strong></p>

Changes & cancellationsUpdated 10 months ago

Can I make changes to my order?

Can I cancel my order?

I've entered my shipping address wrong, can I change it?

Can I re-direct my order?