Returns & ExchangesUpdated 3 months ago
Returns Policy
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), gift cards & gift packaging. All returns can be quickly submitted via our portal here D. Louise Returns Portal , and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
Can I Return or Exchange Items if I Change my Mind?
If you change your mind you are free to return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), gift cards & gift packaging. If you have received a free gift with your order, and are looking for a full refund, you will have to return the entire order including the free gift. If however, you decide to keep some items from the order, you may keep the free gift if the parts of the order you keep mean that you’re still eligible for the free gift. Please email us at [email protected] with your order number if you need any help.
Can I Return a Sale Item?
Yes you can! We accept returns on all sale items excluding earrings (for strict hygiene reasons), gift cards & gift packaging.
Can I Return Earrings?
Our earrings are non-refundable for strict hygiene reasons that we adhere to for the safety of our customers. We accept returns on ear cuffs.
Is it Free to Return my Order?
D. Louise does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label / QR code.
I Don't Have a Printer, How do I Return Without One?
A print in store QR code will be emailed to you if you do not have a printer at home. Please make sure to select this option when requesting your return.
Will my Original Shipping Charge be Refunded?
Original shipping charges are non-refundable.
When will I Receive my Refund?
We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point.
My Item is Faulty, What Should I do?
For all instances of faulty items, please contact us at [email protected] with your order number and images of the item showing the fault and our customer service team will resolve this for you.
I Received an Incorrect Item, What Should I do?
For all instances of incorrect items, please contact us at [email protected] with your order number and images of the item received and our customer service team will resolve this for you.
I Received a Free Gift / Item - Can I Still get a Refund?
If you have received a free gift with your order, and are looking for a full refund, you will have to return the entire order including the free gift. If however, you decide to keep some items from the order, you may keep the free gift if the parts of the order you keep mean that you’re still eligible for the free gift. Please email us at [email protected] with your order number if you need any help.